Common Questions

To request a free catalog by mail, simply fill out our catalog request form. Once you've submitted the form, you will automatically be added to our Fall catalog mailing list. If you have placed an order with totallytomato.com within this last season, you will be added to our catalog mailing list as well and there is no need for you to fill our the catalog request form.

*The next mailing of our Spring 2025 catalog will be in November 2024.

Can't wait to read the Totally Tomatoes catalog?

There's no need to wait for the snail mail version of the catalog. Go virtual! We offer the complete Totally Tomatoes catalog online. To access the online version, please Click Here.

If you prefer to mail your order, and need an order form, we have provided PDF files of the front and back of our order form for your convenience. Please click on the links below to access the Spring and the Fall order forms.

Order Form

Federal and state statutes impose restrictions on the shipment of nursery and greenhouse stock in an effort to minimize the spread of harmful insects, diseases, and other pests. Below are is a general outline of the states with restrictions and the specific products that are restricted.

HI: No shipments of seeds, plant material or supplies.
AK: Seeds only. No shipments of plant material or supplies.
AZ and CA: No shipments of bulbs or live plants.
CO: No plums, currants, gooseberries or potatoes.
WA:  No currants, gooseberries, grapes, leek plants, onion plants and sets, shallots or potatoes.
OR:  No grapes, potatoes, walnuts, Buddleia or Cortaderia.
ID:  No shipments of bean seed or nursery stock.
MT and NV: No potatoes.
DE, ME, MA, MI, MT, NC, NH, NJ, NM, RI, and WV: No gooseberries or currants.
PUERTO RICO, CANADA and foreign countries: No shipments of any kind.

*Please check with your local Cooperative Extension Office or Dept. of Agriculture for specific restrictions in your area.

Seeds and non-perishable products are usually sent immediately.

We offer Early and Late shipping.
Early orders (must be placed by March 15) will be shipped between April 15 and May 1
Late orders (must be placed by April 10) will be shipped between May 1 and May 15
Please click here to see a chart of approximate shipping times.

We will email you when your order has shipped as long as you provided a valid email address when placing your order. The shipping confirmation email will contain a shipment tracking number. Please use this number to track the package. 

I didn't receive my shipping confirmation email.

Sometimes shipping confirmation emails get "stuck" in people's junk or spam folders. Please check both of these folders to see if the shipping confirmation email is located there. If you do not receive a shipping confirmation email, please call our toll-free customer service line, 800-345-5977, and our customer service staff will provide you the tracking information.

Please open and inspect your shipment immediately upon arrival and notify customer service within 72 hours of any perceived issues or problems. We reserve the right to request good representative photos of the plants or products in question, or the possible return of any product deemed unsatisfactory prior to approval of any adjustments. We do not guarantee against loss due to local seasonal weather conditions, neglect, disease, or damage from insect or animal pests, as these conditions are outside of our control. In no case will we be liable for any amount greater than the purchase price.

PLANT MATERIAL: A credit voucher will be issued one time for any plant materials which fail to grow, provided they have been properly planted and cared for, according to our instructions, and we are notified within 90 days of shipment receipt. Annual plants (flowers, herbs, and vegetables) are only guaranteed to arrive in good condition. Sale items will only be issued a credit voucher for the purchase price.

SEEDS: We guarantee that the seeds we sell conform to the label description, as required by State and Federal Seed Laws, within recognized tolerances. We make no other guarantees, expressed or implied, of merchantability, fitness for purpose, or otherwise, of the seed or of the crops grown from the seed, other than germination. If seeds have been properly cared for, according to our instructions, and still fail, we will issue a credit voucher one time. Our liability is limited to the purchase price of the seed.

GARDENING SUPPLIES & ACCESSORIES (non-growing items): We guarantee complete satisfaction when used according to manufacturer's instructions. Report any unsatisfactory products within 30 days of shipment receipt for replacement, credit, or refund of the purchase price.

Shipping charges are not refundable.

Although every precaution is taken to ensure accuracy, errors in price, quantity and/or specifications may occur. We reserve the right to correct such errors.

**IF YOU NEED HELP WITH YOUR PRODUCTS...contact us as soon as a problem is noticed. We aim to provide our customers with the highest level of horticultural support, advice, and assistance to help them be successful with their gardens. We can be emailed at info@totallytomato.com, called at 1-800-345-5977, or contacted through Facebook Messenger or Instagram Direct Message.

Please open and inspect your shipment immediately upon arrival and notify customer service within 72 hours of any perceived issues or problems. We reserve the right to request good representative photos of the plants or products in question, or the possible return of any product deemed unsatisfactory prior to approval of any adjustments. We do not guarantee against loss due to local seasonal weather conditions, neglect, disease, or damage from insect or animal pests, as these conditions are outside of our control. In no case will we be liable for any amount greater than the purchase price.

If you would like to file a Resale/Tax Exemption Certificate and receive Tax-Exempt status, please submit a current Resale/Tax Exemption Certificate to:
Email: info@totallytomato.com
Fax: 1-888-477-7333
US Mail: Totally Tomatoes
334 W. Stroud Street
Randolph, WI 53956

All orders that require tax exemption must be placed over the phone at 1-800-345-5977.

We accept Visa, Discover, Mastercard, and American Express credit cards for all types of orders. We accept checks and money orders for mail orders.

A recent Supreme Court ruling (South Dakota v. Wayfair) changed the state sales tax obligations for all companies that sell remotely through websites and catalogs, (For a list of states affected, click here).

We are not able to add to an existing order. If you need additional items, a new order can be created or the existing order can be canceled and reentered with all of the items you are requesting.

For assistance with this, please call our Customer Service at 1-800-345-5977

A product labeled "backordered" means the item is not currently available or the item is available but not currently ready to ship. Click here to find out when products are ready to ship for your region. If you have any additional questions regarding the availability of a backordered item, please contact customer service at 1.800.345.5977 or click here to fill out our online customer service form.

Tomato Seed Count

One ounce of most tomato seed varieties contains 8,000 to 10,000 seeds. Larger sizes contain the following approximate counts:

1/32 oz. contains 250 seeds

1/16 oz. contains 500 seeds

1/8 oz. contains 1000 seeds

1/4 oz. contains 2000 seeds

1/2 oz. contains 4000 seeds

Cherry Tomato Seeds

One ounce of most cherry tomato seed varieties contains approximately 12,000 seeds. Larger sizes contain the following approximate counts:

1/32 oz. contains 375 seeds

1/16 oz. contains 750 seeds

1/8 oz. contains 1500 seeds

1/4 oz. contains 3000 seeds

Pepper Seed Count

One ounce of most pepper seed varieties contains 4,000 seeds. Our packets contain the number of seeds stated in the description. Larger sizes contain the following approximate counts:

1/32 oz. contains 125 seeds

1/16 oz. contains 250 seeds

1/8 oz. contains 500 seeds

1/4 oz. contains 1000 seeds

V = Verticillium wilt

F = Fusarium wilt (1, 2 or 3 race resistances will be F, FF or FFF)

N = Nematodes

T = Tobacco mosaic virus (TMV)

A = Alternaria stem canker

St = Stemphylium or Gray leaf spot

TSWV = Tomato spotted wilt virus

BS = Bacterial speck

EB = Early blight

LB = Late blight

YLCV = Yellow leaf curl virus