Common Questions

To request a free catalog by mail, simply fill out our catalog request form. Once you've submitted the form, you will automatically be added to our Fall catalog mailing list. If you have placed an order with totallytomato.com within this last season, you will be added to our catalog mailing list as well and there is no need for you to fill our the catalog request form.

*The next mailing of our Spring 2020 catalog will be in December 2019.

Can't wait to read the Totally Tomatoes catalog?

There's no need to wait for the snail mail version of the catalog. Go virtual! We offer the complete Totally Tomatoes catalog online. To access the online version, please Click Here.

If you prefer to mail your order, and need an order form, we have provided PDF files of the front and back of our order form for your convenience. Please click on the links below to access the Spring and the Fall order forms.

Order Form

Federal and state statutes impose restrictions on the shipment of nursery and greenhouse stock in an effort to minimize the spread of harmful insects, diseases, and other pests. Below are is a general outline of the states with restrictions and the specific products that are restricted.

AK and HI: Seeds only. No shipments of plant material or supplies.
AZ and CA: No shipments of bulbs or live plants.
CO: No plums, currants, gooseberries or potatoes.
WA:  No currants, gooseberries, grapes, leek plants, onion plants and sets, shallots or potatoes.
OR:  No grapes, potatoes, walnuts, Buddleia or Cortaderia.
ID:  No shipments of bean seed or nursery stock.
MT and NV: No potatoes.
DE, ME, MA, MI, MT, NC, NH, NJ, NM, RI, and WV: No gooseberries or currants.
PUERTO RICO, CANADA and foreign countries: No shipments of any kind.

*Please check with your local Cooperative Extension Office or Dept. of Agriculture for specific restrictions in your area.

Seeds and non-perishable products are usually sent immediately.

Live plants, bulbs, shrubs and trees are shipped at the best time for planting in your area. Please click here to see a chart of approximate shipping times.

We will email you when your order has shipped as long as you provided a valid email address when placing your order. The shipping confirmation email will contain a shipment tracking number. Please use this number to track the package. 

I didn't receive my shipping confirmation email.

Sometimes shipping confirmation emails get "stuck" in people's junk or spam folders. Please check both of these folders to see if the shipping confirmation email is located there. If you do not receive a shipping confirmation email, please call our toll-free customer service line, 800-345-5977, and our customer service staff will provide you the tracking information.

Drop ship means the products are shipped directly from our supplier.

When looking at the details of our products some of the items will have a Care Level. This is an indicator of the difficulty that a gardener might have when growing and caring for that particular item. Here is a description of what each Care Level mean:

1 = Easy - these items are the easiest crops to grow. They are quick to mature and seed can be sown directly in the garden.

2 = Moderately Easy - these items are generally easy, but a bit more demanding or longer in crop time than 1s. They include items that can be sown directly in the garden, but have a moderate to long days to maturity.

3 = Normal - these items include the bulk of plants, including most types that are started from seed indoors and transplanted to the garden.

4 = Somewhat Difficult - these items have certain needs or requirements that must be met to have success with them. These may include specific soil requirements, need for a long growing season to mature, or preventative spraying for pest and disease control.

5 = Difficult - these items can be challenging to grow, as they have very specific site requirements or environmental needs that must be met in order for them to grow well.

We guarantee that the seeds we sell conform to the label description, as required by State and Federal Seed Laws, within regulated tolerances. We make no other guarantees, expressed or implied, of merchantability, fitness for purpose, or otherwise, of the seed or of the crops grown from the seed, other than germination. Our liability for the breach of this guarantee whether contractual, for negligence, or for any other reason, is limited to a credit voucher for the purchase price of the seeds which shall constitute full and complete adjustment and release.

A credit voucher will be issued one time for any plant materials that fail to grow, provided we are notified by October 1 of the year of purchase and the item has been properly cared for and in the planting zone noted in the catalog. Annual plants such as tomatoes, peppers, and herbsare only guaranteed to arrive in good shape. If there is a problem upon arrival, please notify us immediately (within 10 days) so we can resolve this situation for you.

We guarantee your complete satisfaction with our gardening supplies and accessories (non-growing items) when used according to manufacturer's instructions. Report any unsatisfactory garden accessory within 30 days for replacement, credit or refund of the purchase price. In some cases manufacturer's warranty may apply beyond the 30 day limit. Our liability is limited to the purchase price of the item being replaced.

NOTE: Seeds are living products that depend on many factors such as proper planting time and technique, depth of sowing, soil, proper germination environment, fertility, disease control, insect control, and reasonable weather for direct sown seeds. If any of these factors are not right, it may cause the seed to not perform and because most, if not all, of these are out of our control, most of the success of these seeds is in the hands of the grower. If they have been cared for properly and still fail to grow, we will REPLACE the seed or ISSUE A CREDIT VOUCHER, one time. We guarantee that the seeds we sell conform to the label; however, our liability is limited to the purchase price of the seed.

Sale items will only be issued a credit voucher for the purchase price.

Typographical Errors-Although every precaution is taken to ensure accuracy, errors in price, quantity and/or specifications may occur. We reserve the right to correct such errors.

If you would like to file a form and receive Tax-Exempt status, please print the form Resale/Tax Exemption Certificate and fax it to 1.888.477.7333. Please provide your email address that you are registered with so that we may connect the form with your account. You must be registered on the website and use Account checkout in order to not be charged sales tax.

We accept Visa, Discover, Mastercard, and American Express credit cards for all types of orders. We accept checks and money orders for mail orders.

As required by law, we do charge sales tax on all Wisconsin orders. Wisconsin orders add 5% sales tax plus applicable sales tax for your county.

We process our orders very quickly so we may not be able to modify an existing order. However, if you do need to change an order, please contact us as soon as possible and we will try to accommodate the request. Our customer service department can be reached 1.800.345.5977 at or click here to fill out our online customer service form.

A product labeled "backordered" means the item is not currently available or the item is available but not currently ready to ship. Click here to find out when products are ready to ship for your region. If you have any additional questions regarding the availability of a backordered item, please contact customer service at 1.800.345.5977 or click here to fill out our online customer service form.

Tomato Seed Count

One ounce of most tomato seed varieties contains 8,000 to 10,000 seeds. Larger sizes contain the following approximate counts:

1/32 oz. contains 250 seeds

1/16 oz. contains 500 seeds

1/8 oz. contains 1000 seeds

1/4 oz. contains 2000 seeds

1/2 oz. contains 4000 seeds

Cherry Tomato Seeds

One ounce of most cherry tomato seed varieties contains approximately 12,000 seeds. Larger sizes contain the following approximate counts:

1/32 oz. contains 375 seeds

1/16 oz. contains 750 seeds

1/8 oz. contains 1500 seeds

1/4 oz. contains 3000 seeds

Pepper Seed Count

One ounce of most pepper seed varieties contains 4,000 seeds. Our packets contain the number of seeds stated in the description. Larger sizes contain the following approximate counts:

1/32 oz. contains 125 seeds

1/16 oz. contains 250 seeds

1/8 oz. contains 500 seeds

1/4 oz. contains 1000 seeds

V = Verticillium wilt

F = Fusarium wilt (1, 2 or 3 race resistances will be F, FF or FFF)

N = Nematodes

T = Tobacco mosaic virus (TMV)

A = Alternaria stem canker

St = Stemphylium or Gray leaf spot

TSWV = Tomato spotted wilt virus

BS = Bacterial speck

EB = Early blight

LB = Late blight

YLCV = Yellow leaf curl virus