The Totally Tomatoes Guarantee

Your satisfaction is important to us. If there are issues with the products you receive, please keep all contents and packaging, and contact us within 72 hours.

A credit voucher in the amount of the purchase price, less shipping charges, will be issued one time for plants and seeds that fail to grow, provided they have been properly planted and cared for. We must receive notice of fruiting plants that fail to grow within 90 days of receipt of those items. Vegetable plants are only guaranteed to arrive in good condition. We guarantee that the seeds we sell conform to the label description, as required by state and federal seed laws, within recognized tolerances. We make no other guarantees, other than if seeds fail to germinate even after proper care according to our instructions. In all cases, our liability is limited to the purchase price of the item.

Plant material purchased at 35% off or more is not guaranteed, nor are plants lost due to weather conditions, neglect, disease, pest damage or other conditions outside of our control. Gardening supplies are satisfaction guaranteed against material and workmanship defects and may be returned for a replacement or refund within 30 days of receipt of the item(s). We reserve the right to request photos of the plants or products in question or the return of any product deemed unsatisfactory prior to the approval of any adjustments.

Shipping charges are not refundable.

Although every precaution is taken to ensure accuracy, errors in price, quantity and/or specifications may occur. We reserve the right to correct such errors.

**IF YOU NEED HELP WITH YOUR PRODUCTS...contact us as soon as a problem is noticed. We aim to provide our customers with the highest level of horticultural support, advice, and assistance to help them be successful with their gardens. We can be emailed at info@totallytomato.com, called at 1-800-345-5977, or contacted through Facebook Messenger or Instagram Direct Message.