Totally Tomatoes respects the privacy of every individual who shops with us, mail-order and internet alike.
We save personally-identifiable information, such as your name, address and telephone number, from our website only when visitors sign up for an account, place an order, or request a catalog. If you place an order, either through guest or account checkout, we save your order information for several years in our internal computer system. We do not store credit card information.
If you place an order or request a catalog, we occasionally share those names and addresses with reputable third parties whose products might be of interest to you. If you do not want us to share your name, please email your name, mailing address, and telephone number to our customer service representatives and request that we not share your name.
We never share or sell email addresses or phone numbers.
When you place an order online, your credit card information is encrypted, keeping it safe and confidential. If you create an account on our website and choose to store your credit card information, only you have access to it with your email and password. For your protection, in the event that you need us to re-set your password, your stored credit card information is automatically deleted.
At this time, only customers who have purchased items online, through their registered account, are allowed to rate and review products. All reviews go through an approval process before being posted on the website. Any reviews containing inappropriate language or content will not be approved.
All of our products are fully guaranteed to satisfy you! If you are not satisfied, no matter what the reason, just tell us. We will replace the item or issue you a credit voucher for the purchase price. We reserve the right to request return of merchandise before issuing adjustment. See below for further details.
Our seeds are routinely tested to ensure they meet federal standards and packets are color coded to indicate seed lots. Unless otherwise noted, our seeds are untreated. On occasion, we are only able to supply treated seed of a variety.
We guarantee that the seeds we sell conform to the label description, as required by State and Federal Seed Laws, within recognized tolerances. We make no other guarantees, express or implied, of merchantability, fitness for purpose, or otherwise, of the seed or of the crops grown from the seed, other than germination. Our liability for the breach of this guarantee, whether contractual, for negligence, or for any other reason, is limited to either a credit voucher for the purchase price or replacement of such seeds one time, either act of which shall constitute full and complete adjustment and release. As a condition to any liability on our part, we must receive notice of any claim for defective seeds by registered mail within 30 days after the defect becomes apparent. We reserve the right to request the return of merchandise before making adjustments. Several states (AL, AR, FL, ID, IL, IN, MN, MS, ND, SC, SD, TX, WA or any other state which adopts arbitration or mediation laws) require arbitration or mediation before maintaining a legal action based upon failure of the seed sold to produce as represented. You must file a complaint (sworn if applicable), with any applicable filing fees, with the State Commissioner/Director/Secretary of Agriculture within such time as to permit inspection of the plants or crop by us and any designated agency. If this guarantee is not acceptable, then the seeds must be returned at once in the original, unopened container, and the purchase price will be refunded in full.
NOTE: Seeds are living products that depend on many factors such as proper planting time and technique, depth of sowing, soils, proper germination environment, fertility, disease control, insect control, and reasonable weather for direct sown seeds. If any of these factors are not right, it may cause the seed to not perform and because most, if not all, of these are out of our control, most of the success of these seeds is in the hands of the grower. If they have been cared for properly and still fail to grow, we will REPLACE the seed or ISSUE A CREDIT VOUCHER, one time. We guarantee that the seeds we sell conform to the label; however, our liability is limited to the purchase price of the seed.
Genetically Modified Seeds: To our knowledge, none of our products have been developed through the mechanical transfer of genetic material between genera, families or kingdoms.
Although every precaution is taken to ensure accuracy, errors in price, quantity and/or specifications may occur. We reserve the right to correct such errors.